Counselling Service


What are the services in Counselling Centre?

  1. Individual Counselling
  2. Consultation
  3. Crisis Intervention and Emergency Services
  4. Community Outreach and Referral Resources


What is counselling?

Counselling is an interactive and two-way process, which you will be working with a trained counsellor with evidence-based psychological practices who has the desire and willingness to help you accomplish your individual goals.

We acknowledged that university life is an important transitional period, when people tend to experience stress due to academic, career or personal problems, which may interfere with their ability to take full advantage of the educational opportunities before them. Hence, counselling services are here for you to address your concerns, gain self-understanding, and learn effective personal and interpersonal coping strategies in face of these challenges.

Who are the counsellors?

Ms. Helen Lao, MSS. Clinical Psychology.

Our counselling team also consists of visiting counsellors and psychology graduate student interns whose work are supervised by USJ professors in order to ensure the quality of services.


Counsellors are strictly abided by the code of professional ethics in order to safeguard the benefit and well-being of our clients. No record of clients (student/staff) using counselling service is marked on a transcript, job placement file or administrative file. All personal information shared and discussed within sessions will remain confidential under normal circumstances, except when (1) there is reasonable belief of imminent danger of harm posed to you and/or others, (2) it is subpoenaed by a court, or disclosure is required or authorised by the law.

What to be expected in counselling?

There were no magical cures or quick solution to problem, however the outcome of counseling is often positive as the matter of fact it depends on how motivated you are in wanting this to happen. The number and frequency of sessions depend on your needs and conditions, as well as the effect you contribute to the process of change. The role of counsellor is to help in  facilitating your emotional experience, which allow you to make congruent and value-oriented decisions.

Eligible Service Users

Free of Charges

  • USJ current students


Language available:

English / Cantonese / Putonghua/ Portuguese

Duration of Counselling Session

  • First intake session might last for 75 minutes
  • General Individual session last for 50 minutes


Make an Appointment

English version:
Chinese version:

(You will receive a booking confirmation via phone or email within the next two working days.)

Flow of Service

  1. Send an email to or click in the online appointment request form
  2. Receive a booking confirmation via phone or email within the next two working days
  3. Screening and Intake Interview
  4. Define session goals
  5. Follow up appointment for sessions

Office Hour

Monday to Friday – 09:00 – 13:00, 14:00 – 18:00

** There are no scheduled walk-in hours due to the limitation of staffs

      Evenings and Saturday hours are available but may very dependent on staffing

Non-Office Hour

“Chat with U” Counselling Hotline and Online Support Program for Higher Education Students is available for contact through WeChat ID : chatwithu2020 or Tel: 68112121(Mon-Sun: 16:00-02:00 )


If you are having suicidal thoughts or, please contact the following hotlines for support and assistance.

Caritas Macau, The Life Hope Hotline: 28525222(Chinese)

Caritas Macau, Expat Life Hope: 2852 5777 (English)

If you or a loved one are in immediate danger or crisis:

On campus

Call: University Security Office (+853) 62976969

Off campus (Crisis Helplines)

Call: 999/110/112

Caritas Macau, 24-hour instant crisis intervention: 63302692

Last Updated: April 27, 2021 at 6:10 pm